Our Promise
E.L.S’s mission is:
to provide customers with the most satisfying shipping experience that they have ever encountered.We exist to attract and maintain custom.
E.L.S’s established relationship with Agents, Carriers and Hauliers that specialize in this industry enables us to offer our customers the highest level of service.
E.L.S has extensive industry knowledge and insight regarding procedures and specifications of this sector.
The Freight forwarding industry is continuing to grow as our dependence on technology increases.
E.L.S's extensive knowledge of both the freight industry and all regulations provides for valuable insights that can add significant value to ELS’s customers.
E.L.S personalised approach to customer care is our maxim to secure and retain business, by ensuring customer needs are met at all times and excelling in offering solutions to fit and meet specific requirements.
Meeting customer’s deadlines and assisting them in shipping goods by considering cost, transits and options available, sharing this information with customer and including them in the process and decision making.
ELS's experience,knowledge and Professionalism
helps us understand our customers' supply chain challenges and develop, implement and manage solutions to meet them.
Our accomplishments are:
*Mastery of the interrelated components of today's extended supply chain
*Dedication to actively listen and understand challenges from your perspective
*Know-how to identify your obvious and hidden logistics pain points and offer a Variety of solutions
*Working with E.L.S ensures the involvement of a staff committed to understanding your issues and focused on helping you reach savings and efficiencies for your business.
Our strength
Our Network and partners –Industry focused, renowned and recognised within this sector , places us within a network combining local expertise with reliable & competitive services.
*Our People & Culture –characterized by a focus on professional skills, social competence, results orientation and international mobility. Because we think of ourselves as an extension of our customers' business.
*Our Accounts Executives –committed to our strong integrity-based culture that promotes the principles of: Open communication, internally and with customers, Collaboration ,Accountability, Respect and establishing and maintaining collaborative and progressive customer relationships that render mutually rewards.
*Our Commitment -Performance, monitoring and reporting solution, enables proactive management of your supply chain through improved end-to-end visibility and dynamic, intelligent exception alerting.
*Our Logistics Contracts –fixed capacity with prime shipping lines & Airlines.
*Our approach-based on: Becoming an extension of your business by knowing your industry, anticipating your requirements and acting with urgency.
Driving operational excellence and consistency across all global operations through standard operational culture, processes and metrics.
Enabling an information-driven supply chain through the development of global visibility and knowledge management services.
*Our customers benefit from the buying power of our network.
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